Refund policy

RETURN & REFUND POLICY

Because flowers and floral arrangements are perishable and made to order, all sales are generally final.

If your order arrives damaged, incorrect, or significantly different from what was ordered, please contact Hani’s Flower Design as soon as possible on the day of delivery. Please include your order number and clear photos of the arrangement so we can review the issue.

Depending on the situation, we may offer a replacement, store credit, partial refund, or full refund at our discretion.

FLOWER AVAILABILITY & SUBSTITUTIONS

Flower availability may vary depending on season and market availability.

If a specific flower, color, container, or decorative element is unavailable, we may substitute it with an item of equal or greater value while maintaining the overall style, color palette, and value of the arrangement as closely as possible.

CANCELLATIONS

Orders may be cancelled for a full refund if the cancellation request is received before the arrangement has been prepared.

Once preparation has started or the order is out for delivery, the order cannot be cancelled or refunded.

DELIVERY ISSUES

Hani’s Flower Design is not responsible for delivery issues caused by:

- An incorrect or incomplete delivery address provided by the customer
- Inability to access the delivery location
- An unavailable recipient
- Incorrect delivery instructions provided at checkout

If a delivery issue occurs, please contact us as soon as possible so we can help determine the best available solution.

Hani’s Flower Design
Email: haniflowerdesign@gmail.com
Phone: 949-244-3194

Refund policy

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